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Date: Jan 14, 2018

Location: White Plains, NY, US

Company: DANONE

USD - Dannon, a subsidiary of Danone, is looking for an Associate Manager, Customer Planning - East in United States (US) for White Plains, New York (US-NY).

Danone is a global food company holding top positions in healthy food through its four businesses: Fresh Dairy Products, Early Life Nutrition, Waters, and Medical Nutrition. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis.

For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside.

Vision of the role:

Develop customer plans for DanoneWave’s business by segment that meets the top-down targets and executional targets and represents the needs of the customer.  Bridge the company strategy to fit with the customer strategy and priorities in order to achieve sustainable, profitable growth.  Manage customer plan for the short, medium, and long-term. Understand DanoneWave’s context at the customer(s) and plan towards addressing the opportunities with the customer(s) given that context.


Key responsibilities

  • Develop customer level plans by segment to do the bottoms-up build for commercial planning 
    • Facilitate quarterly planning process and prepare key hand-offs
    • Gather critical customer information/agenda to build a robust customer plan (e.g., current business development opportunities, innovation, operational execution, assortment variations, exclusive SKUs, etc.)
    • Act as liaison between sales, brand marketing, sales finance, demand planning and supply chain to ensure our planning process and customer execution is in line with strategic brand and category objectives
    • Work with the customer teams to build customer specific plans with the guidance provided by Trade Marketing and BUs while acknowledging customer specific needs – includes specific trade/shopper events; volume, gross sales, net sales, trade rates; new product launches that fall within reset windows, etc.
    • Coordinate refinements to the customer plans as iterations occur to resolve gaps to BU targets – problem solve with regional Customer Planning Managers
    • Maintain a total enterprise view; set agenda/prioritization of initiatives based off of company strategy
    • Perform full promotion plan annual management (vs. event / incremental funding approval)
    • Oversee that all plans are accurately input into Trade Promotion Management system (and customer contracts are created to match plans that were aligned to)
  • Execute against the plans
    • Represent customer “voice” in other internal meetings
    • Develop and improve tools needed to maintain an accurate and dynamic sales forecast
    • Collaborate with account teams to ensure that sales forecast is properly recorded and that incremental programs are executed as planned
    • Own key local processes, demand reviews and annual planning, represent the customer POV in the demand reviews as part of the S&OP process
    • Work with sales finance and demand planning to reconcile top-down and bottom up forecasts
    • Support CBMs/sales in managing and enhancing the P&L for the customer business
    • Guide and define parameters to help CBMs reach their fundamental KPIs
    • Measure sales program and customer level event effectiveness/performance by calculating ROI, incremental sales, shipments, markdowns, and other metrics and relay insights to appropriate teams


Key performance metrics

  • Gap to budget (for customer(s))
  • Top and bottom-line growth
  • On-time delivery of plan


Career planning

  • Estimated time spent in role: 2 – 3 years
  • Potential future roles:
    • Customer Planning Manager
    • Customer Planning role of a larger strategic customer or region
    • Customer Business Manager
    • Other core sales sub-function (Trade Marketing Manager, Shopper Marketing, etc.)



Ideal candidate will have:

  • 4 year college degree in Business or related field (Finance, etc.)
  • 3+ years progressive experience in sales/marketing at a CPG company
  • Field management and key account management experience is a plus
  • Excellent analytical skills and advanced knowledge of MS Excel and Powerpoint required
  • Managerial Competencies
  • Travel 10%


For more information about Danone, its people and its business, please visit We have something special inside, do you?
97021.Experience: Experienced professionals

The Dannon Company is a US-subsidiary of Danone, a Fortune 500 company and one of the most successful health-focused food companies in the world with leading positions in fresh dairy products, water, baby nutrition and medical nutrition.  Danone’s mission is to bring health through food to as many people as possible.

Our core values foster individual professional growth. We reward entrepreneurialism and innovation. There truly is something very special inside our company. You can see it reflected in our people, our products and our culture. If you like what you have learned, we encourage you to apply and learn more.

Dannon is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Nearest Major Market: White Plains
Nearest Secondary Market: New York City

Job Segment: Assistant Manager, Supply Chain Manager, Marketing Manager, Business Manager, Supply, Management, Operations, Marketing

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