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Customer Business Manager - Ahold


Date: May 13, 2019

Location: White Plains, NY, US

Company: DANONE

Danone North America is the largest Benefit Corporation in the world. Our mission is to bring health through food to as many people as possible. Danone North America is looking for a Customer Business Manager - Ahold in White Plains, NY.


Drive sales strategies to grow Danone NA business at assigned customer or within categories at assigned customer. Be the key touch-point with customers sharing and selling the Danone products to retailers. Understand customer business needs and build short and long-term strategies that support those customer goals while achieving company sales targets and financial expectations. Execute company plan at the customer level - building customer/category plans in coordination with the Customer Planning Manager. Lead and coordinate cross-functional company efforts with customers (e.g., bring in category, shopper marketing, customer service, etc.) in order to accomplish customer plan.


In this role you will be accountable for:
■ Build and execute the customer plan to grow the business
- Develop sales/account plans to meet customer objectives while operating within Danone NA corporate initiatives and guidelines (e.g., customized SKUs, operational targets, etc.)
- Gain a deep understanding of customer needs and priorities (e.g., their KPIs, business/category goals, competitive marketplace dynamics, etc.)
- Negotiate with customer headquarters/category buyers on pricing, new items, and promotions
- Look for opportunities to gain distribution on new products and improve product exposure (shelf positioning, advertising, and promotions) - including monitoring what competitors are doing
- Leverage internal resources (category management, customer planning, shopper marketing, etc.) to drive success at customer
■ Enhance relationship with customer and Danone NA
- Build and maintain relationships with key customer personnel
- Coordinate top-to-tops and bring in sales leadership when necessary
- Engage cross-functional experts with customer as needed (e.g., category deep-dives, latest shopper marketing, etc.)
- Manage the development and delivery for all customer presentations and business reviews (e.g., bi-annual re-sets, JBP, etc.)
■ Monitor account performance and customer P&L
- Manage the customer P&L - have very clear sense of the financial targets to hit with the customer - growth rates, trade rates, etc.
- Tactical programming and execution designed to achieve Danone NA objectives.
- Manage total customer spending, deduction management and pre-pays within Danone NA guidelines
- Perform account administration, including finalizing customer contracts and requests for trade funding (beyond plan)
■ Provide customer/category feedback internally
- Communicate customer needs to internal stakeholders
- Lead cross functional team communication (supply chain, customer service, shopper marketing, etc.) related to promotion, merchandising, and distribution
- Provide category thought leadership and insights from customer to drive both category growth and business across Danone NA.


■ 4-year business degree
■ 2-3 years minimum with CPG company within a Sales function
■ Demonstrated ability to achieve breakthrough results through the course of work
■ 30-35% Travel



Danone North America is a Certified B Corporation business unit of Danone and operates in the U.S. from headquarter offices in White Plains, NY and Broomfield, CO. For more information, please visit Danone North America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Nearest Major Market: White Plains
Nearest Secondary Market: New York City

Job Segment: Supply Chain Manager, Manager, Marketing Manager, Business Manager, Supply, Operations, Management, Marketing

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