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Desktop Support On-site Lead

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Date: Jul 18, 2019

Location: West Jordan, UT, US

Company: DANONE

Danone North America is the largest Benefit Corporation in the world. Our mission is to bring health through food to as many people as possible.

Danone North America is looking for a Desktop Support On-site Lead in West Jordan.

Primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.

 

• Management of Desktop assigned Incidents, Requests and Changes
• Current on event activity - updated daily
• Management of aged open ticket History - minimize tickets 21+ days old
• Complete when required or assigned Technology Solutions reporting or documentation Continual Service Improvement track record
• Diagnose, troubleshoot and resolve PC Laptop and Desktop hardware and application issues.
• Support end user mobile smart devices
• Perform installation, move add and changes to end user desktop environment
• Diagnose, troubleshoot and resolve end user network connectivity issues

 

Targeted profile Required
• 5 years' experience providing Deskside support to end users
• Associates Degree / Technical School graduate or equivalent Military experience considered
• Excellent Customer Service Skills
• Ability to diagnose, troubleshoot and resolve PC Laptop and Desktop hardware and application issues. Experience with providing end user support utilizing remote management tools
• Ability to support end user mobile smart devices
• Ability to perform installation, move add and changes to end user desktop environment
• Ability to diagnose, troubleshoot and resolve end user network connectivity issues
• Excellent communication skills both written and verbal.
• Ability to work independently prioritizing daily operational objectives for support

Danone North America is a Certified B Corporation business unit of Danone and operates in the U.S. from headquarter offices in White Plains, NY and Broomfield, CO. For more information, please visit DanoneNorthAmerica.com. 

Danone North America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion. 

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf


Nearest Major Market: Salt Lake City

Job Segment: QA, Quality Assurance, Technical Support, Technology, Quality

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