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Customer Service and Customer Collaboration Manager


Date: May 23, 2019

Location: Utrecht, UT, NL

Company: DANONE



Will you be our next rising star in the Customers Collaboration team, located in Utrecht?




About the role:



As part of the Costumer Service team you will be responsible for managing  all aspects of the order to delivery processing:



  • To send orders to Warehouse
  • Invoicing and crediting
  • Selling obsolete stock to our "Short date sales" customers, cooperate with the Sales team when there are big volumes
  • Proactively inform our customers about delays, out of stock, change of delivery days during holidays etc
  • Handle complaints and deviations
  • New products listings and delists - Event management control with customer SC + internal teams
  • Be the "voice" of the retailer within the supply-chain and the wider business
  • Work across the SC as part of joint continuous improvement planning to drive KPIs through RCA
  • Regularly monitors overall customer service level, develop/generate reports (routine & adhoc) to better evaluate performances against KPIs (internally and externally)
  • Motivates team members by actively listening, encouraging, rewarding and recognizing exemplary efforts. Upholds high integrity and professionalism through leading by examples



About you:


  • Previous around 3 to 5 years in Supply Chain in FMCG , nice to have previous supply/demand planning or logistic roles.
  • Master or bachelor's degree in Supply Chain or equivalent by experience
  • Must be fluent in Dutch and English - written and spoken
  • Very strong relationship building skills & excellent communication skills. Experience of building a customer partnership
  • Strong Analytical skills - able to interpret data and add insight and relevance to data
  • Excellent time management skills highly organized
  • Autonomy & pro-activity, challenging and able to influence
  • Assertive and confident.
  • Strong Excel & PowerPoint skills



What’s next?



Hit the “apply now” button. According to GDPR compliance applicantions by email wont be considered.

Need more information? Please contact me Anh Tran, Talent Team- Benelux via

Job Segment: Service Manager, Supply Chain Manager, Manager, Supply, Customer Service, Operations, Management

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