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Maintenance Dispatcher AM/PM Shift


Date: Mar 15, 2019

Location: San Juan Bautista, CA, US

Company: DANONE

Danone North America is the largest Benefit Corporation in the world. Our mission is to bring health through food to as many people as possible.

Danone North America is looking for a Maintenance Dispatcher AM/PM Shift in San Juan Bautista.

Maintenance Dispatcher Job Description:

The position of Maintenance Dispatcher/Clerk (MD/C) handles day to day logistical operations of the maintenance mechanics and best inventory availability.

The MD/C will report directly to the Maintenance Manager and oversees the work order system, dispatches technicians in real time response to downtime on the floor (according to guidelines related to timing), and assigns/opens work orders.

 The MD/C must have an extensive understanding of the work order system, the required inventory parts to create work orders in the system, the workorder process, and a basic understanding of maintenance repairs.

S/he must be able to manage multiple tasks at one time. MD/C will maximize all mechanics utilization. 



Mechanical Dispatcher

  • Receives radio calls from the production floor and dispatches mechanics properly with constant communication
  • Opens work orders in the system once the mechanic is dispatched to the line
  • Ensures mechanic completes the work order in the system once s/he has completed the task
  • Ensures Supervisor closes all workorders in the maintenance system within 2 hours or prior to departing (if 2 hours is after shift end)
  • Follows documented communication process flow
  • Monitors work order progress and communicates updates effectively, according to department protocol/process
  • Maintains positive and encouraging working relations with mechanics and your internal customers (production)
  • Follows proper procedures to keep the whole operations team informed on mechanics progress on work orders · keep work order system and all other commutation tools updated
  • Relays information to the correct department when needed
  • Inform property managers and maintenance employees with proper information when asked. 
  • Track where maintenance is dispatch and monitor timing. 


Maintenance Dispatcher Job Task Description


Job Task Description




Receives radios call from production floor, determine what are the mechanical issues and open work orders in the Maintenance once the technician is dispatched to the lines




Maintain ongoing two way and telephone communication with all maintenance personnel. Prioritize and distpach phone/work orders




Dispatch work orders by two-way radio based on extend of problem. Collaborate with maintenance staff and supervisors the assignments. Understanding all trades/crafts and employee abilities to do assigned work orders/ (Matrix skill per employee)




Follows proper procedure to keep the whole operations team informed on mechanics progress on work orders, completed and pending.

This apply to PM and maintenance repair work order




Coordinate with the Maintenance Clerk the parts ordered pending to complete the work orders.  Report must be tracked daily, what, when, and who will complete the WO into the system





Implement SAFETY emergency procedures as situations occur and require. Activate the emergency call list as department and procedures require.




Ensures Supervisor closes all workorders in the maintenance system within 2 hours or prior to departing (if 2 hours is after shift end)




Keep accurate records on state elevator inspections and audit permits.

Perform administrative reporting






Education: High School Graduate or General Education Degree (GED). Bilingual preferred

Experience: Six months to one-year related experience mechanically inclined. Able to multitask taking calls, updating call sheet, enter work orders, Clerk duties.

Bilingual preferred: English/ Spanish language: Proficient in reading, writing and speaking 

Computer Skills: 10-key by touch and MS Office Suite programs including Word and Excel.  

Danone North America is a Certified B Corporation business unit of Danone and operates in the U.S. from headquarter offices in White Plains, NY and Broomfield, CO. For more information, please visit 

Danone North America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Transportation, Dispatcher, Quality Assurance, QA, Operations, Technology, Quality

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