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Consumer Care Business Solutionist


Date: Jul 17, 2019

Location: Paris, FR

Company: DANONE

DANONE SA within WBS IS/IT is looking for Dan'IS Digital, Consumer Care Business Solutionist in France (FR) for Paris.


Each time we eat and drink, we vote for the world we want to live in.


Danone’s mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.


Danette, Evian, Activia, Volvic, Blédina, sound familiar to you? Do you know that behind these brands there is always Information Technology pushing them forward?

At Danone, we use advanced and innovative IT solutions which are implemented in all Danone units around the world to contribute to our mission: bringing health through food to as many people as possible. Don’t wait, click and discover the Danone IS/IT universe and join the movement: your IT skills could be a real asset for the alimentation revolution!






Danone IS Digital is hiring a Digital IS Analyst in CRM & Data stream to take responsibility on consumer voice process. You are the functional expert between business customer and technical teams. Your job is to take care of the "consumer care" topics within the team, and true product owner of several careline tools within Danone. You will identify business requirements then design and deploy the solution.




You will closely work with our internal business clients such as Global consumer voice, contact centers managers and agents, marketing managers and quality officers. So you are good at relation management and have strong will to arrive to solutions.

This role will participate in various design workshops and assessment, create deliverables and deploy technical solution to satisfy business requirements. You will be heavily involved in planning and rolling out projects to replace Legacy solutions in various business units.

You are integrating with different IT/IS streams, ie API, Web front end, consumer database, Web Apps etc in your project, you are a good team player and communicator. You create planning of your project, establish priorities and change schedule within context. Write up project documents, translate business requirements and conceptual approach into technical design. You are good at configuration/trouble shooting.

You maintain a healthy relationship with business parties, handling request within guideline of Danone IT/IS group. You seek solutions in the complex environment. You also continue support after project delivery, as backup resource for your team members.



• 3 to 5 years related experience in project delivery in international environment

• Structured, with excellent planning, budget control and organizational skills

• Strong understanding of main stream careline tools, ie SalesForce, Astute epower center or Zendesk etc

• Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions

• Ability to write documents such as business requirements, technical specifications and process flows. Good verbal and written communication skills are necessary.

• Must have knowledge of a variety of computer software applications in word processing, spreadsheets and database software. CRM systems and Microsoft Project experience preferred.

• Work requires continual attention to detail in follow through, establishing priorities and meeting deadlines.

• Flexibility working attitude with excellent organization ability

• Work may requires travel

• Excellent verbal / written English




For more information about Danone, its people and its business, please visit 



Mix 75g of Activia, 130g of a small Blédina pot, 50cl of an Evian bottle and add a drop of Fortimel ... you get 4 brands representing the 4 divisions of the Danone group: Fresh Dairy Products and Vegetables (Activia, Danette, Actimel, Alpro, etc.), Waters (Evian, Badoit, Volvic, Salvetat), Medical Nutrition (Fortimel, etc.), and Infant Nutrition (Blédina, Gallia).

All these brands are worn by 100,000 Danoners in the World. Don’t wait, vote for the world you want to live in and join the movement!



• Need advice on applying?

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• An overview of the premises: our head office in Paris and the new headquarters of Blédina in Limonest

• What our trainees / alternates think about us: Happy Trainees # 4

• Learn more about our jobs on Jobteaser.


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