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Quality Customer Service Specialist


Date: May 1, 2019

Location: Louisville, CO, US

Company: DANONE

USD - Dannon in WBU EDP is looking for a Quality Customer Service Specialist in Louisville, Tx.

With our global presence, brands and business within our mission,bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance. Take this opportunity to GROW together!



The Quality Customer Service Manager is to provide administrative support and conduct detailed analysis to drive customer satisfaction. Manage, analyze and develop reporting tools to deliver concise customer management and identify opportunities for customer satisfaction. Work closely with our Consumer Care Team, Customer Solutions and Plant Quality & Food Safety teams.


Objectives of the role:
• Actively participate in internal customer- teams and cross-functional business teams
• Create and manage KPI's and Customer Complaints reports to include trending and analytics that will drive improvement
• Support sales and Customer care in Customer portal entries and Customer requests fulfillment
• Assist in request by Senior management for information and/or presentations
• Establish strong knowledge of Customer needs and expectations
• College degree in science or related field
• Minimum of one (1) year work experience in quality in CPG industry or Trade
• Ability to create, analyze, and interpret complex data to provide recommendations
• Team player with a focus on people and process to effectively drive results
• Effective project manager with the ability to work autonomously with multiple functions
• Creative thinker with continuous improvement mindset
• Excellent communicator both written and verbal with audiences across multiple levels

For more information about Danone, its people and its business, please visit We have something special inside, do you?



About Danone North America 

Danone North America is a Certified B Corporation business unit of Danone and operates in the U.S. from headquarter offices in White Plains, NY and Broomfield, CO.  Danone North America was formed as a Public Benefit Corporation in 2017 to nourish people, communities and the world through its diverse portfolio of healthful dairy- and plant-based products, coffee creamers and beverages. Its portfolio of brands includes: Activia®, DanActive®, Danimals®, Dannon®, Danonino®, Danone®, Earthbound Farm®, Horizon Organic® premium dairy products, International Delight® coffee creamers and iced coffee, Light & Fit®, Oikos® Greek yogurt, Silk® plant-based foods and beverages, So Delicious® Dairy Free, Vega® and Wallaby® Organic. The mission of the Company is to bring health through food to as many people as possible. For more information, please visit

Danone North America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Nearest Major Market: Boulder
Nearest Secondary Market: Denver

Job Segment: Administrative Assistant, Food Safety, QA, Customer Service, Quality, Administrative

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