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Date: May 16, 2019

Location: Cairo, C, EG

Company: DANONE

You’re looking for fulfillment, we’re looking for You!

IT Helpdesk

As an IT Helpdesk you will perform first-level diagnosis and troubleshooting support to end-users and customers. Working under minimal supervision, receive calls and inquiries provide support in accordance with established processes and document incidents and tickets. As well, you will coordinate and complex incidents by reporting and escalating them to second-level support personnel.

About the job

As an IT Helpdesk, you will be doing the following activities:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Assist with onboarding of new users
  • Install, test and configure new workstations, peripheral equipment and software
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Perform timely workstation hardware and software upgrades as required
  • Perform computers imagine and using management software using (SCCM or Altiris)


About you

To be able to achieve the above and be successful in this role we believe you need to have:

  • Education: Bachelor Degree in Information systems or computer science.
  • Location: City Stars HQ.
  • Languages required: Excellent Arabic & English – spoken, written and reading.
  • Experience: Minimum 1 year of experience in a similar role.
  • Computer skills: practicing Microsoft MCSA/MCITP /MCDST.
  • Other skills: Good knowledge, installing and troubleshooting with the following: (Windows 7 and 10, Lotus Notes, File and Printing service, NTFS Permissions, Network fundamentals and Microsoft Office suite).


About us

Danone’s mission is brining health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power of people have to impact the world through daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies.


What we offer?

You will get the opportunity to support the IT organization in learning about, launching and establishing new technologies and digital initiatives at Danone Egypt.


We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you.

Don't hesitate to get back to us for any inquiries  #LI-EG

Job Segment: Information Systems, Service Desk, Computer Science, Testing, Information Technology, Technology, Customer Service

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